Cloud MSP IT Help Desk Support Job at King Tech Repair, Wood Ridge, NJ

cGdicWZNMFZGNHRxanJ6UW5CdDVpSzh3NWc9PQ==
  • King Tech Repair
  • Wood Ridge, NJ

Job Description

Level Up Your IT Career at 360 Networks!
Are you an MSP pro ready to tackle complex IT challenges? At 360 Networks, we’re not just another IT company—we’re a fast-growing, collaborative team where your skills are valued, your ideas make an impact, and your work directly drives client success.

Benefits That Actually Matter:
Healthcare costs are no joke, so we make sure you’re covered. We offer industry-leading medical plans with strong employer contributions , paid time off, professional development opportunities, and more—helping you focus on IT, not your wallet. At 360 Networks, your career growth and well-being are top priorities.
  • Healthcare You Can Count On: We offer Horizon Blue Cross Blue Shield of New Jersey medical coverage with a low $1,500 deductible — real protection that helps keep medical costs down and protects you and your family. 
  • 401(k) You’ll Want to Use: Secure your future with our Fidelity Investments 401(k) plan with up to a 4% employer match — we help you build retirement savings, not just pay your bills.
  • Time Off & Growth Support: Paid time off + professional development assistance means you recharge, level up your skills, and avoid burnout — because great talent thrives when supported. 

Job Requirements:

  • Understand and solve customer technical problems over the phone or in-person as needs warrant.
  • Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
  • Monitor and troubleshoot back up or other regularly scheduled client work.
  • Work within a ticketing system to track and escalate customer problems.
  • Maintain a positive phone demeanor and ensure customer satisfaction.
  • Perform remote maintenance as needed.
  • Other duties as assigned.
  • Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Entra, Intune, FortiGate and Meraki Firewalls, and others.
  • Spot themes and proactively work to solve them.

Preferred Knowledge and Qualification:

  • Good working knowledge of basic LAN network.
  • Experience with access control.
  • Experience with surveillance cameras.
  • Experience with setup of network switches and routers.
  • Must have your own basic tools.
  • Create and maintain documentation on a consistent basis with multiple different networks.
  • Work as part of a team to support users.
  • Configure basic IT equipment such as IP Cameras, NVR, FortiGate and Meraki Firewalls,, VOIP Phones, Managed Switches, and Access Points.
  • Thorough knowledge of common end-user software: Microsoft, Apple, Adobe, web browsers, email, etc.
  • Experience supporting an environment of Windows and Mac computers.
  • Ability to work with different types of software and applications, troubleshoot IT hardware, and test and fix network wiring.
  • Excellent verbal and written communication skills for communicating with end users and upper management.
  • Must be able to maintain confidentiality.
  • Candidate should feel comfortable in taking initiative and taking direction from colleagues.
  • Preferred Experience in Information and Technology.
  • Preferred Experience in entry level networking and system applications.
  • Preferred Comp TIA A+ Certification and Comp TIA Network + Certification.
  • Must have a valid driver’s license and own vehicle to get around. Gas and tolls and millage is reimbursable.

If you would like to work in a fast-growing firm that will support your learning, then Apply Now!

Job Tags

Full time, Work at office, Remote work

Similar Jobs

EssilorLuxottica Group

Associate Optometrist - North Attleboro, MA - LensCrafters Job at EssilorLuxottica Group

 ...more by following us on LinkedIn! An Independent Doctor of Optometry affiliated with LensCrafters (Luxottica) seeks an Associate Optometrist. You will work within the practice of a LensCrafters Subleasing Optometrist as an employee or contracted doctor. As a... 

Slate

Night shift cleaner | Limpiador turno noche | Brooklyn NY | 11201 | 11249 Job at Slate

 ...Slate is a professional and trusted commercial cleaning company dedicated to maintaining clean, safe, and welcoming spaces for our clients. Known for our reliability , attention to detail, and seamless digital communication, we serve a wide range of commercial sites... 

Broadcom

IC Package Mechanical FEA Engineer Job at Broadcom

 ...Broadcom is seeking an experienced package mechanical FEA engineer for very-large and complex packages for industry-leading ASICs. You will be part of a worldwide R&D team developing high-performance package designs for ASICs for artificial intelligence (AI), networking... 

A2e Technologies

Sr. Hardware Design Engineer/Signal Integrity/FPGA's Job at A2e Technologies

Title: Sr. Board Design Engineer/Signal Integrity/ Consumer Products Experience Terms: Contract/Potential Perm Location: Boston, MA (Hybrid/3 Days) Duration: 9+ Months Contract Requirements Experience working with modern SoC type microprocessors ...

Confidential

Yoga Instructor - Mary Lubko Center Job at Confidential

Deadline: Open until filledGENERAL PURPOSEThis position is responsible for the planning, organization, and implementation of assigned group fitness classes for adults 50 years and above.REQUIRED EDUCATION, QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIESMust have...