Job Description
Partial work from home!! A customer service representative supports customers by providing helpful information answering questions and responding to complaints. Respond promptly and professionally to incoming telephone calls chats and ticketsRespond promptly and professionally to incoming telephone calls chats and tickets. Must have experience with high call volume call center. Must pass assessments!! Must have experience working in high volume call center!! Must have experience being held accountable to metrics!! Must be local!!!!
salary: $18.5 - $18.51 per hour
shift: First
work hours: 8 AM - 1 AM
education: High School
Responsibilities
A customer service representative supports customers by providing helpful information answering questions and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products services and features. Primary Responsibilities: ? Respond promptly and professionally to incoming telephone calls chats and tickets ? Assist with order problems exchanges edits and tracking. Develop a knowledge of products services etc and effectively convey this information to customers ? Understand and resolve compliance issues in accordance with policies and procedures ? Be an active team member and support overall teamwork and morale ? Adhere to all established procedures policies and safety rules ? Maintain established performance levels Qualifications: ? Completed Secondary Education ? Experience working in the insurance industry and customer service related work ?
The essential functions of this role include:
Skills
- Call Center Support (2 years of experience is preferred)
- Basic Computer Skills
- Basic Software Skills
- Typing Skills
- Active Listening
- Interpersonal Sensitivity
- Empathy
- Customer support
- Customer Service
- Telephone Etiquette
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Job Tags
Hourly pay, Permanent employment, Temporary work, Work experience placement, Local area, Shift work, Weekend work