Job Description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. 

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

As a Store Manager, you embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance. 

Working full-time on-site, including some weekend working, you will be responsible for budgeting, store-specific marketing, and building the store’s client base, as well as choreographing the daily activities of a team of Retail Consultants. The successful candidate will be a skilled professional, able to grace this role with diligence, passion, and an unwavering commitment to excellence.

What we are looking for

•    Management experience within customer service environment 

•    Proven track record of effective selling skills and ability to drive commercial outcomes 

•    Ability to consistently introduce Aesop products to clients through hand demonstrations  

•    History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment

•    Demonstrated ability to utilise empathy to manage interpersonal relationships

•    Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives.

•    Strong communication, problem-solving, commercial acumen and merchandising skills

•    Working knowledge of skin care and skin care industry (advantageous)

•    Knowledge of hair care, body care, fragrance and home categories (advantageous) 

•    Computer literacy encompassing strong familiarity with Microsoft Office suite

•    Successful applicants will be available for a 40-hour work week, including weekends. Candidates must have flexibility to work a retail schedule including evenings, weekends and holidays.

What’s on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include :

•    GROUP INSURANCE. Active and customizable as of your 1st day Basic coverage paid 100% by L’Oréal / Medical + Dental/ 3 coverage levels, individual/family /Life + Accident Insurance/ 2x base salary for each /Optional individual and/or dependent /Short + Long-Term Disability Insurance

•    WELLNESS SPENDING ACCOUNT $500/year Employee, spouse, and children Expenses related to all elements of wellbeing, for example: Gym membership, fitness equipment, Childcare expenses, elder care expenses, etc. 

•    FINANCIAL HEALTH Defined Contribution Pension Plan Defined Benefit Pension Plan Group RRSP Group TFSA

•    VIRTUAL CARE 24/7 access to nurses, nurse practitioners, and doctors via the app or website Employee, spouse, and children Paid entirely by L’Oréal.

•    LEARNING + DEVELOPMENT FIT Integration/ Integration Roadmap / Training related to your métier / Discovery, Lumina, TTM Extensive Learning Platform Financial 

•    A very generous employee discount

Aesop is committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey. 

We are committed to guaranteeing inclusive recruitment processes and advocating for hiring & promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristic protected by law. We are proud to be an equal opportunity employer.

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