Job Description

Are you looking for more?

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

The Sr Core Engineer is a high performing contributor responsible for supporting the design, implementation, and optimization of core IT services. This role ensures the performance, security, and scalability of systems that are critical to global infrastructure and end‑user computing operations. The position supports enterprise environments through advanced troubleshooting, system optimization, automation, and collaboration with cross‑functional IT teams.

What you’ll do:

• Provides third level endpoint and Windows Server support, including installation, configuration, and troubleshooting of hardware, software, and peripherals across local and remote locations.
• Troubleshoots complex technical issues using desktop remote‑control tools and other diagnostic methods.
• Utilizes IT service management tools to track, update, and close incidents.
• Supports the deployment, maintenance, and testing of operating system images, software deployments, and patch revisions, including building automated installation packages and Windows scripting as needed.
• Collaborates with internal IT teams, IS management, support center personnel, vendors, and application teams to resolve issues and support business operations.
• Supports third‑party vendors providing services by coordinating technical activities and issue resolution as needed.
• Provides technical leadership and mentorship to Core Engineers and other IT staff. 
• Participates in small to large infrastructure and endpoint‑related projects, contributing to timely completion and operational stability.

• Work as a team to maintain the SLA of incoming tickets in the queue.

• Assists with the recovery and disposition of unused systems and supports upkeep of lab and staging environments.
• Supports special projects, including travel, when business needs arise.
• Performs other duties as required.

What you have:

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 4-6 years relevant experience or equivalent education and/or experience.

What you’re good at:

• Requires in‑depth conceptual and practical knowledge within the IT infrastructure discipline.
• Strong troubleshooting, problem‑solving, and analytical skills.
• Excellent communication, organization, and time‑management skills.
• Ability to work effectively in a team‑oriented, customer‑focused environment.
• Demonstrates professionalism, integrity, and discretion when handling sensitive information.
• Adaptable to change and able to manage multiple priorities simultaneously.
• Familiarity with Windows Server OS platforms, including:
• Image builds, patch baselines, WSUS/SCCM, and operating system hardening
• Experience with VSphere / VM management
• Exposure to FTP environments, including provisioning, maintenance, and troubleshooting
• Working knowledge of Microsoft 365 and Exchange Online, including:
• Exchange, Teams, SharePoint/OneDrive, and compliance & retention features
• Experience supporting directory services, including:
• Active Directory / LDAP / Entra ID
• Forest and domain design, replication, DFS, GPOs, and domain controller management
• Familiarity with PKI and certificate services, including:
• Enterprise CA, certificate lifecycle management, CRL/OCSP, and key management
• Exposure to email security technologies, including:
• SEG/MDO, anti‑phishing, spam and malware protection
• DMARC, DKIM, and SPF policies
• Tools such as Mimecast and Cloudflare
• Working knowledge of DDI services (DNS/DHCP/IPAM), including:
• Authoritative zones, DHCP scopes, IPAM governance, and split‑horizon
• Tools such as Infoblox
• Programming, scripting, or automation experience is a plus

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

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