At JDA TSG, we equip Global Iconic brands with top-tier specialized talent, business process expertise and innovations which drive their organizations in exciting new directions. We have established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.
What You Will Do:We have an opportunity for an experienced U.S.-based Program Manager to lead operations for a team of highly specialized technical engineers across the U.S. and Canada. Team members provide dispatches to support enterprise customers providing a range of technical consultative services such as workshops, risk assessments, remediation planning, chalk talks, business continuity strategies etc.
Core accountabilities:
· Regularly interview prospective employees as we continue to grow the program
· Onboard new hires, assisting them in achieving accreditations, capturing utilization, and delivering top box service for every customer interaction
· Ensure team morale stays high, reduce attrition and drive innovations to improve team performance
· Oversee team attainment of SLA’s and KPI’s, providing coaching as needed
· Implement business policy updates through training and change control processes
· Ensure team compliance through audits of expense reporting and required approvals
· Analyze daily/weekly/monthly performance management data – help team members improve!
Who You Are:The experience you need to thrive in the role:
· 5+ years working as an Operations or Program Manager supporting remote teams of 15+ individuals
· Developing and implementing Process improvements which had a meaningful impact on KPI/SLA attainment
· Helping team members improve performance through coaching, support and motivation
· Highly organized, a hawkish eye for attention to detail with a track record of delivering exceptional results with a history of continuous improvement focus
· Degree in Business, Communications, or Information Technology preferred
What We Offer:About JDA TSG:
Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.
Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.
Benefits and Perks:
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