Job Description

No day will be the same - here are some of the highlights

As a Product Designer in our design team, you will help create clear, useful, and accessible experiences across our digital products and services. Reporting to the Lead Product Designer, you will work alongside fellow product designers and collaborate closely with product managers, engineers, and teams across Good Energy. You will contribute throughout the end-to-end design process—from understanding customer needs and mapping journeys to creating wireframes, prototypes, and polished interface designs. This role gives you a practical platform to develop your skills through research, feedback, and hands-on design work, ensuring our products are consistent, easy to use, and inclusive.

Responsibilities

• UX/UI design and prototyping : Create wireframes, user flows, UI designs and prototypes that clearly communicate how an experience should work. Design and refine interface components using our design system.
• Cross-functional collaboration : Work collaboratively with product designers, product managers, engineers and wider teams. Share ideas, give and receive feedback, and contribute to shared decisions.
• Customer research and discovery : Contribute to customer research, usability testing and discovery activities. Use research, evidence and feedback to iterate and improve designs.
• Journey mapping and service design : Help map customer journeys and service experiences across digital channels, communications, support and internal processes to identify problems and opportunities.
• Accessibility and inclusive design : Apply user-centred design principles to identify and resolve usability issues. Consider accessibility and inclusive design throughout your work, including cognitive, sensory and physical differences.
• Design systems and visual communication : Use and contribute to our design system, and create clear diagrams, visual assets or illustrations where they help communicate ideas or improve the customer experience.

What you'll need to succeed

As a Product Designer, you’ll be collaborative, curious and practical. You’ll communicate clearly, listen to others and be comfortable solving problems through iteration and feedback.

You’ll have a strong eye for visual design, good attention to detail and a user-centred mindset. You’ll be confident using Figma, working with design systems and using research and evidence to inform design decisions across responsive digital products.

Essentials:

• A portfolio demonstrating a practical and collaborative approach to solving design problems.
• Experience designing digital products or services, whether through professional work, placements, internships, freelance work or relevant projects.
• Proficiency with Figma and a solid understanding of design systems or component libraries.
• A strong understanding of user-centred design, with experience using user research and evidence to inform design decisions.
• Practical experience creating wireframes, user flows, prototypes and UI designs.
• An understanding of end-to-end customer journeys and common product design methods.
• A solid understanding of digital accessibility, inclusive design and responsive design.
• Strong organisation and time-management skills, with a willingness to ask questions, take feedback and continue developing your skills

Desirables:

• Experience conducting user research or usability testing.
• Experience mapping complex customer journeys or end-to-end service experiences.
• Hands-on experience contributing to a design system.
• Experience using collaborative tools such as Miro.
• Experience designing data visualisations.
• Experience working across both digital and non-digital touchpoints of a service.
• Familiarity with using approved AI tools to support design work, including reviewing and validating their output.

Hybrid working explained: When and where you’ll be in the office

Our office is based in Chippenham, Wiltshire. For this role, we're looking for candidates who can come in to our Chippenham office, once a week.

We offer both formal and informal flexible working options. Full-time hours are 37.5 per week, Monday to Friday.

The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.

Benefits you can rely on

Great allowances for hybrid working:

£500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.

£500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

£500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.

8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.

Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

About Good Energy

Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology.

We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 customers producing their own energy through the Feed-in Tariff scheme. Beyond supply, we design and install solar panels systems, batteries, heat pumps and EV chargers, with fair tariffs and export rates that reward people for the energy they share.

As a Which? Eco Provider, certified B Corp, and Friends of the Earth–recommended supplier, we’re proud to set the bar high for sustainability, fairness, and customer care. We’re rated ‘Excellent’ on Trustpilot and recognised as a World Class Employer by Best Companies, a reflection of both our customers’ trust and our inclusive, values-driven workplace.

Now part of the Esyasoft Group , we’re connected to a global network of expertise in energy management and smart technology. With an exciting period of growth ahead, we’re expanding across all areas of the business. At our core, we believe in fairness, inclusivity, and innovation, and we’re looking for people who share our mission to tackle the climate crisis and power a cleaner, greener future.

Our Commitment

We're a Committed Member of Inclusive Employers and value people’s differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.

Job Tags

Full time, Work experience placement, Freelance, Work at office, Remote work, Work from home, Monday to Friday, Flexible hours, 1 day per week

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