Job Description

Kyivstar.Tech is looking for a Product Designer to join our dynamic product team working on a large-scale Web SaaS CRM platform. This is a cross-functional environment where designers work side-by-side with Product Owners, BAs, developers, and QA to create seamless and effective digital workflows across desktop, tablet, and mobile. You’ll operate as a full member of the product team, contribute to shared KPIs, and help shape the evolution of enterprise-level services used by internal and external users.

About us

Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diia.City. We are a subsidiary of Kyivstar, one of Ukraine’s largest telecom operators. Our mission is to transform lives in Ukraine and beyond by creating innovative technological solutions that unleash the potential of businesses while meeting the evolving needs of users.

With over 500 specialists working across diverse domains—from mobile and web solutions to the design, development, support, and maintenance of high-performance systems—we are committed to driving meaningful change. We embrace an entrepreneurial culture that fosters continuous growth, challenges conventional thinking, and inspires the creation of transformative products.

What you will do

• Act as the product designer within a cross-functional full-stack product team, contributing to team-level outcomes and shared KPIs
• Drive the end-to-end design process: from task framing and problem definition to research, concept development, and delivery
• Conduct user research (interviews, contextual inquiries, etc.) to uncover user needs, business processes, and friction points within the CRM environment
• Develop hypotheses and validate them through low- and high-fidelity prototypes, usability testing, and iterative feedback
• Produce final UI/UX designs and documentation for complex multi-step workflows across desktop, tablet, and mobile
• Collaborate closely with developers during implementation and provide design QA to ensure pixel-perfect and intent-aligned delivery
• Apply design system components and patterns in daily work; contribute to the growth of Kyivstar’s corporate design system when existing solutions are insufficient
• Use product analytics and qualitative feedback to evaluate the impact of design decisions and optimize usability and performance
• Embrace technical and business constraints, including legacy dependencies and third-party service limitations, while delivering user-centric and viable solutions
• Optionally leverage AI-based design tools to accelerate ideation, prototyping, or documentation workflows

Qualifications and experience needed

• Professional Experience: 2+ years as a product designer in a SaaS or B2B environment; experience with CRM systems is a strong advantage
• UX Maturity: Full-cycle ownership of design activities—from problem definition and user research to prototyping and delivery.
• Design Systems: Hands-on experience using and extending component libraries; familiarity with structured design systems, Figma libraries
• Platform Design: Confident in designing responsive interfaces for complex workflows on web, tablet, and mobile
• Tools: Proficient in Figma and prototyping tools; understanding of how to present designs for both stakeholders and developers
• Research & Analytics: Experience with both qualitative and quantitative methods, including user interviews, usability testing, and analytics tools
• AI Tools: (Nice to have) Familiarity with AI-assisted design workflows (e.g., research summarization, auto-layout tools, content generation)
• Mindset: A problem-solver who enjoys digging into technical constraints and business logic to uncover elegant, usable solutions
• Team Fit: Comfortable working in Agile/Scrum; strong collaboration skills; Intermediate+ English and Ukrainian

What we offer

• Office or remote — it’s up to you. You can work from anywhere, and we will arrange your workplace
• Remote onboarding
• Performance bonuses for everyone (annual or quarterly — depends on the role)
• We train employees: with the opportunity to learn through the company’s library, internal resources, and programs from partners
• Health and life insurance
• Wellbeing program and corporate psychologist
• Reimbursement of expenses for Kyivstar mobile communication
• Join us at Kyivstar.Tech to build a new generation of enterprise tools. Your design decisions will directly impact the workflows of thousands of users across the country. Let’s shape the future of digital services—together.

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