Job Description

Build Something Bigger And Change Lives Including Your Own . In 1935 Louise Whitbeck Fraser opened a school in her home for people with disabilities defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today that same bold spirit is alive in every Fraser service. Were still building something bigger a more inclusive connected world where everyone belongs. At Fraser youll find more than a job. Youll find purpose. Youll find growth. And youll find a place where your work changes lives including your own.

The Front Desk Client Access Coordinator serves as the first point of contact for new and existing clients seeking Fraser clinical services. This role is responsible for greeting and checking in clients at the clinic completes scheduling and enrollment tasks both in person and over the phone supports emergency response and preparedness efforts and provides exceptional customer service with empathy professionalism and care.

What Youll Do:

• Greet and check in clients and visitors in a friendly and professional manner

• Answer phones and assist clients with scheduling appointments

• Verify insurance eligibility and collect co-payments

• Maintain accurate client records including insurance and demographic information

• Coordinate with clinicians to support client enrollment and scheduling

• Assist clients and families with questions about services and available resources

• Manage referral lists and waitlists to help fill open appointments

• Monitor treatment room scheduling and assist with basic clinic operations

• Participate in emergency response efforts as part of the First Response Team

• Provide in-person and telephone support in a manner that is timely professional and courteous to ensure the client has the most .
• Effectively communicate with clients/families in a professional manner that supports sensitivity to each client/familys individual needs. Utilizes and schedules adjunct interpreter services.
• Proactively works referrals and waitlists to offer available scheduling options for clients and meet basic clinician productivity expectations and scheduling targets.

Join Fraser and be a part of a team that makes a meaningful impact every day.

Qualifications:

• High School diploma or equivalent required.
• BA/BS in sociology psychology or related field preferred.
• Minimum one year of related experience is preferred -intake scheduling health care insurance and customer service experience
• Commitment to promoting diversity multiculturalism and inclusion with focus on culturally responsive practice internal self-awareness and reflection

Location Schedule: & Pay:

• Fraser Minneapolis MN
  • Full time Monday through Thursday from 9:30 AM - 6:00 PM Friday from 8:30 AM - 5:00 PM
• $20.00 - $21.00 per hour depending on qualifications.

Fraser Offers Benefits for Full-time Employees (30 hours per week):

• Medical dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Plan (EAP)
• Life AD&D and Voluntary Life Insurance
• Long-Term Disability Accident Insurance Critical Illness Insurance and Hospital Indemnity Insurance
• Pet Insurance
• 403(b) Retirement Plan with Company Match
• Work-Life Balance; 5 weeks of paid time off annually (18 days PTO 9 Paid Holidays)
• Opportunities for community involvement in Fraser-organized events
• Career growth opportunities
• Employee Referral Bonuses

Why Join Fraser

• Meaningful Impact
  Help individuals and families lead more connected independent and fulfilling lives. Your impact here is real and lasting.
• Competitive Pay & Benefits
  Fraser offers fair pay and comprehensive benefits that support your health well-being and future goals.
• Flexibility & Work-Life Balance
  With flexible schedules generous paid time off and wellness programs Fraser helps you care for others without sacrificing yourself.
• Grow Your Career With Us
  We invest in your development with training licensure support leadership pathways and real opportunities to advance.
• Culture That Lives Its Values
  Inclusion isnt just a buzzword its how we operate. Youll be seen heard and supported to bring your full self to work.
• Thrive with Stability and Purpose
  With nearly 90 years of trusted service and continued growth Fraser is a nonprofit where you can build a lasting mission-driven career.

Fraser is Minnesotas leader in autism mental health and disability services and one of the few Certified Community Behavioral Health Clinics (CCBHCs) in the state. As a nonprofit organization we provide integrated community behavioral healthcare that improves quality accessibility and coordination of care. We lead with compassion innovate with purpose and fight for inclusion every single day. Ready to Build Something Bigger Join Fraser. Grow with us. Make a difference. Because when you thrive so does the world around you.

Encouraged to apply: reception front desk medical receptionist office assistant customer service administrative assistant client access client coordinator patient coordinator call center representative client services scheduling

Diversity Inclusion and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses develops and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

If you are having trouble applying or have questions please contact Fraser HR at . If you have successfully submitted your application you will get a confirmation email. If you do not receive the confirmation email please check your junk/spam folders then contact us as we may not have received your application. Thank you for considering Fraser!

Required Experience:

IC

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