Job Description

Benefits

• Paid time off
• Training & development

Benefits/Perks

• Competitive Compensation
• Great Work Environment
• Career Advancement Opportunities

BirthCare & Women’s Health is a freestanding birth center offering home and birth center services with a focus on safety, education, and family-centered midwifery care. We serve women and families from adolescence through menopause and are deeply committed to health equity and community-based wellness.

Job Summary

We are seeking a highly organized, compassionate, and detail-oriented

Front Office Administrative who will also handle billing responsibilities . This position is essential to ensuring smooth day-to-day operations at our front desk while supporting accurate and timely insurance and patient billing processes.

Responsibilities

Front Office Administration

• Greet patients warmly and create a welcoming environment.
• Manage phone calls, emails, voicemails, and appointment scheduling.
• Check patients in and out, verify insurance, collect co-pays, and confirm appointments.
• Maintain patient records, intake forms, and secure document handling in compliance with HIPAA.
• Coordinate communications between patients, midwives, and administrative staff.
• Monitor and restock front office supplies as needed.
• Handle incoming/outgoing mail and package deliveries.

Billing Duties

• Prepare and submit medical claims to insurance companies accurately and in a timely manner.
• Verify insurance coverage and obtain pre-authorizations or referrals when required.
• Follow up on unpaid claims, denials, and patient billing issues.
• Generate patient statements and handle billing inquiries professionally.
• Reconcile patient accounts and process payments via various methods.
• Maintain up-to-date knowledge of insurance regulations and billing codes (ICD-10, CPT).
• Work closely with the midwives and clinical staff to ensure accurate coding and documentation.
• Assure that initial contact information is completed in MacPractice when potential clients inquire and/or sign up for BirthCare Beginnings: Info and Tour Session
• Assist with negotiation of contracts with insurance companies
• Assure proper computer maintenance and functioning of the network
• Assist with Birth Center quality improvement program as necessary

Qualifications

• Minimum 2 years of experience in a healthcare administrative and/or billing role. Associate degree or documented completion of medical office management program
• Experience with medical billing software (e.g., Kareo, AthenaHealth, or similar) and electronic health records (EHR).
• Familiarity with women’s health, midwifery, or OB/GYN settings is a strong plus. Out of hospital birthing
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong understanding of insurance processes, coding (ICD-10/CPT), and HIPAA compliance.
• Strong attention to details, Good organizational skills
• Strong problem-solving capability

How to Apply

To apply, please submit your resume and a brief cover letter detailing your relevant experience and interest in the role to ***email_hidden***. Please do not call, apply here or to the information included.

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