Job Description

The IT Manager will lead a team responsible for the design delivery and continuous improvement of software solutions with a focus on student support platforms including chatbot technologies. This role emphasizes technical leadership solution architecture and strategic oversight.

The position requires a strong understanding of modern software development practices cloud-based architectures (including Google Cloud Platform) and conversational AI frameworks such as Dialogflow CX. The IT Manager will be responsible for setting technical direction ensuring scalable and secure solution design and aligning technology initiatives with organizational goals.

In addition to technical oversight this role includes team leadership cross-functional collaboration and ownership of budget planning and resource allocation. The ideal candidate will have experience guiding IT teams driving platform-level decisions and delivering high-impact solutions with a preference for experience in chatbot or conversational AI implementations.

Essential Duties and Responsibilities:

• Define the vision architecture and roadmap for enterprise-scale student support Conversational AI chatbot solutions.
• Own the end-to-end strategy design and delivery of conversational AI platforms.
• Lead the development and optimization of chatbots using CX Agent Studio Dialogflow CX and GCP services.
• Manage and mentor a team of developers and engineers including remote team members.
• Establish priorities KPIs and success metrics to balance delivery quality and innovation.
• Collaborate with cross-functional stakeholders to align solutions with business needs.
• Ensure chatbot solutions are scalable secure and aligned with enterprise architecture standards.
• Oversee budget planning forecasting and cost optimization for chatbot platforms and cloud infrastructure.
• Monitor system performance usage analytics and continuously improve chatbot effectiveness.
• Drive adoption of best practices in software engineering DevOps and agile methodologies.
• Provide regular updates to leadership on project progress risks and financial status.
• Ensure compliance with data privacy security and accessibility standards.
• Champion continuous improvement and innovation in AI-driven student support.
• Champion agile processes.
• Manage relationships with external vendors and partners including contract coordination deliverable tracking and service quality assurance.
• Perform other duties as assigned.

Job Skills:

• Demonstrated ability to identify and solve ambiguous problems - technical product and people.
• Track record of employing high-quality architectural principles and identifying and choosing between multiple architectural options.
• Working knowledge of database technologies such as SQL and relational database concepts.
• Understanding of Google Cloud Platform ( GCP ) services (e.g. Cloud Functions BigQuery APIs).
• Proven ability to design scalable chatbot architectures and integrations.
• Knowledge of APIs integrations and backend systems supporting chatbot ecosystems.
• Familiarity with programming languages such as React Python or similar.
• Excellent problem-solving skills with ability to handle ambiguity.
• Strong communication and stakeholder management skills.
• Excellent written and verbal communication skills and ability to influence at all levels in the organization.
• Passion for solving problems in education sector is a plus.

Work Experience:

• 6 years of experience in software development systems integration or IT solutions.
• 2 years of leadership experience managing technical teams.
• 5 years of experience with cloud platforms (GCP strongly preferred).
• 1 year of experience with conversational AI platforms
• 1 year of experience with budgeting cost management and financial planning for IT projects.
• 1 year of experience managing budgets and vendor/platform costs.

Education :

• Bachelors degree from an accredited institution or an equivalent level of experience in Computer Science/Information Technology.

Other:

• Must be able to travel up to 10% of time
• Travel via plane car and public transportation may be required to perform this job
• Must have the flexibility to work more than 40 hours per week when business needs warrant.
• Must be able to lift 10 lbs.
• Mobility within the office including movement from floor to floor
• Access information using a computer
• Effectively communicate both up and down the management chain
• Effectively cope with stressful situations
• Strong mental acuity

#LI-JD1

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per addition to medical dental vision life and disability plans SEI employees may take advantage of well-being incentives parental leave paid time off certain paid holidays tax saving accounts (FSA HSA) 401(k) retirement benefit Employee Stock Purchase Plan tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay if applicable.

SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including but not limited to job-related knowledge/skills experience business needs geographical location and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

$106500.00 - $159800.00 - Salary

If you require reasonable accommodations to complete our application process please contact our Human Resources Department at .

Required Experience:

Manager

Job Tags

Full time, Contract work, Work experience placement, Work at office, Remote work

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