Job Description

Job Description:
A well-established insurance organization with a strong regional presence is seeking experienced and customer-focused field property claims professionals to join their claims team. The company is looking to fill three positions across different Indiana territories. The ideal candidates will be responsible for handling a diverse range of personal, commercial, and farm property claims, including agricultural risks, by investigating losses, evaluating coverage, preparing estimates and guiding customers through the claims process with professionalism. This role offers an excellent opportunity for professionals who enjoy working independently in a collaborative environment and making meaningful contributions to customer satisfaction.

Responsibilities:

• Investigate and evaluate property damage claims for personal, commercial, and farm properties including agricultural structures.
• Access various loss locations such as roofs, basements, and crawl spaces to thoroughly assess damages.
• Prepare property estimates using estimating software such as Xactimate or similar tools.
• Interpret insurance policies, endorsements, and coverage provisions to make accurate claim decisions.
• Negotiate settlements and resolve claims in a timely and fair manner, ensuring customer satisfaction.
• Identify and refer potentially fraudulent claims for further investigation.
• Maintain detailed and accurate documentation of claims activities and findings.
• Communicate effectively with customers, field team members, and other stakeholders to provide outstanding service.
• Adhere to company policies and industry regulations during all phases of claims handling.
• Build and maintain strong relationships with customers and community partners.

Requirements:

• Proven experience in field property claims, preferably with an insurance carrier
• Strong skills in inspecting, evaluating and estimating structural property losses
• Ability to safely access roofs, basements, crawl spaces and other loss locations
• Excellent investigative, analytical and problem-solving skills
• Skilled in interpreting insurance policies and endorsements
• Demonstrated ability to negotiate and resolve claims efficiently
• Exceptional communication and relationship-building skills
• Valid driver's license with an acceptable motor vehicle record
• Working knowledge of Xactimate or similar estimating software (preferred)
• Experience handling farm property claims, agricultural structures and equipment (preferred)
• College degree (preferred)
• Industry designations such as CPCU, AIC, SCLA or related credentials are (strongly preferred)
• 3+ years of relevant claims experience

Contact:
Alexandria Van Riper
avanriper@jacobsongroup.com

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