Job Description

Job Description and Duties

Under the supervision of the Ombudsperson, the Branch Secretary provides a full range of administrative support for the OFCO and staff and ensures all activities and work are in accordance with the Department and OFCO requirements. The incumbent must maintain consistent and regular attendance, have a detailed knowledge of departmental organization and clerical procedures; good communications (oral and written); and typing skills; ability to maintain confidentiality of information; and good judgment.

Typical duties include but are not limited to; daily interaction with the public on a Virtual Call Center (VCC), receiving, tracking, and fulfilling publication requests, tracking office equipment, ensuring OFCO documents meet CDSS accessibility standards, assisting with scheduling appointments, facilitating interviews, and completing tasks in a timely and efficient manner.

The Office of the Foster Care Ombudsperson seeks a diverse pool of applicants, including those from historically marginalized groups or those who have lived experience in the foster care system.

The Department of Social Services does not participate in E-Verify for employment authorization purposes.  Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment. 

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You will find additional information about the job in the .

Working Conditions

All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or the required compliance with the Department of Social Services policies.

This position may be eligible for Hybrid work. In-person attendance is required based on the operational needs of the position and in accordance with   the Statewide Hybrid Telework Policy, Government Code section 14200, and any applicable department telework requirements.  The successful candidate must reside in California at the time of appointment. Proof of California residency may be required .

Please note: Regular commute is not compensable.

Special Requirements

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

Please answer the following questions. The Statement of Qualifications must be no longer than one page, size 12-point Arial font.

1. How does your job experience or education relate to this position? Please describe your experience in customer service, handling phone calls, organizational skills, Microsoft applications and editing documents.

2. Describe your experience working with juvenile justice and foster care impacted youth and other historically marginalized or underrepresented communities.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

The Branch Secretary must have excellent organization and communication skills; good attendance; good judgment and tact; be flexible in order to meet changing priorities; and be able to handle a variety of assignments under stressful conditions. The Branch Secretary works with confidential and sensitive information and is required to maintain the confidentiality of information they access during the course of their duties.

Benefits

There are many benefits to joining our team!  The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.
  • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
  • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders
  • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Benefit information can be found on the website and the website.

Personal Leave Program (PLP) 2025

Personal Leave Program (PLP) 2025 - Salaries do not reflect reductions from the Personal Leave Program, please see the applicable for additional information on the length and percentage of reductions.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.

Job Tags

Permanent employment, Full time, Work at office, Remote work, Visa sponsorship, Flexible hours

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