Job Description

Job Overview

Are you ready to join a growing, dynamic company? Keurig Dr Pepper is a modern beverage company, with more than 125 brands people know and love. We challenge the usual and always push beyond the expected. We are building a culture that is our competitive advantage – one that is growth focused, change resilient, collaborative, innovative, nimble, diverse and inclusive.

Are you ready to grow? Here’s what will make you successful at KDP! We love passionate, courageous HR leaders who work with agility and are excited by new challenges. You’ll need consulting and influencing skills, a team-first, entrepreneurial spirit, business insight and analytical capability, and a heart for supporting the needs of our employees.

Will you be the next member of our talented team? If you’re ready, here’s more about the job!

Work Schedule: This role is available hybrid (2 days remote / 3 days onsite) or 100% onsite. Core work hours are 8:00am-5:00pm / 7:00am - 4:00pm

The Associate HR Operations Specialist is part of the myHR team, a world-class, value-added, and customer-focused team that works in partnership with other functions to provide strategic, simple, and efficient solutions for our employees. The position is responsible for supporting the shared service model and the Company’s HR initiatives by implementing and administering identified HR core operational processes. As an Associate HR Operations Specialist, you will provide customer service to all levels of employees regarding company's human resources programs and policies. In addition, you will identify and implement process improvements to drive compliance and accuracy as well as enhance the employee experience.

Your Responsibilities will include

• Customer Service: act as a first and second line of HR support for KDP’s US workforce in resolution of a wide variety of employee and manager issues – actively triaging, resolving, and/or escalating each item. Remain online and available to answer employee inquiries and resolve complex request.
• HR Program Administration & Consulting: collaborate with HR Centers of Expertise (Talent Acquisition, Compensation, Benefits, Learning & Development) and support delivering quality services and effective communication of HR services and programs to employee base.
• HR Systems: provide support to employees, managers, and HR Business partners on basic transactions in the HR System.
• Project & Process Management: Lead and/or participate in small to medium process improvement initiatives that require a basic working knowledge of project management.
• HR Compliance: Liaison with HR Business Partners and specialists to interpret and respond to inquiries on HR policies and procedures during the full employee lifecycle. Adhere to documented procedures in executing strategy and ensures compliance to applicable regulations.

Total Rewards

• Salary range: $49,400 - $66,000
• Actual placement within the compensation range may vary depending on experience, skills, and other factors
• Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
• Annual bonus based on performance and eligibility

Requirements

• Bachelor’s Degree in Human Resources, related field, or professional experience equivalent
• Experience in fast paced, high volume, customer support service role
• Impeccable written and verbal communication skills required
• Bilingual Spanish/English highly preferred
• Proficient with Microsoft Office (Work, Excel, PowerPoint, Outlook) product suite
• Familiarity with HRIS systems; Workday & ServiceNow preferred
• Experience thriving in a fast-paced, dynamic, flexible, team-oriented environment, with the ability to navigate competing priorities while maintaining extreme attention to detail.
• Ability to build and manage strong, collaborative working relationships and carry high credibility with cross-functional teams
• Change agent who is dedicated to continuous improvement efforts by proactively identifying issues and recommending solutions

Company Overview

Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper, Canada Dry, Mott’s, A&W, Peñafiel, GHOST, 7UP, Snapple, Clamato and Core Hydration. Our global coffee business spans more than 100 markets and includes the leading Keurig single‑serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.

We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation and growth. Will you join us?

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law

A.I. Disclosure:

KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to ***email_hidden***.

Total Rewards

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