Job Description
Req ID: 363715 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Agile Coach/Scrum Master to join our team in Nashville, Tennessee (US-TN), United States (US).
Key Responsibilities
Agile Delivery Leadership
- Facilitate Scrum ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives)
- Ensure backlog readiness and sprint discipline
- Coach Product Owners on prioritization and backlog refinement
- Remove impediments that affect team velocity and delivery predictability
- Establish and monitor key performance metrics (velocity, cycle time, throughput, defect trends)
- Balance planned sprint work with operational interruptions and production support
Agile Transformation Coaching
- Lead the organization’s transition from waterfall to agile delivery practices
- Educate teams and stakeholders on agile principles and values
- Coach leadership on agile governance and portfolio alignment
- Introducing agile best practices while adapting to healthcare regulatory requirements
- Promote continuous improvement and psychological safety within teams
- Assess team maturity and implement improvement roadmaps
Governance Enterprise Alignment
- Align team delivery with enterprise strategic objectives
- Integrate agile practices within existing PMO and change governance structures
- Support traceability between initiatives, releases, and compliance requirements
- Ensure audit readiness and documentation standards are maintained in an agile model
- Partner with portfolio management and leadership teams to increase delivery transparency
Cross-Platform Delivery Coordination
- Support teams delivering across enterprise platforms
- Coordinate cross-team dependencies
- Collaborate with infrastructure, integration, and operations teams
- Ensure delivery practices account for ITSM and change management requirements
Metrics, Reporting Continuous Improvement
- Establish baseline delivery metrics
- Provide executive-level reporting on delivery health and risk
- Identify bottlenecks and implement process improvements
- Utilize data to drive improvement
Required Qualifications
- 5+ years as a Scrum Master in enterprise environments
- 3+ years’ experience leading agile transformation from waterfall to agile
- Strong understanding of Scrum, Kanban, and scaled agile concepts
- Experience in regulated industries (healthcare preferred)
- Familiarity with tools such as Azure DevOps, Jira, or similar backlog systems
- Strong facilitation, stakeholder management, and conflict resolution skills
- Ability to operate at both team and executive levels
Preferred Qualifications
- Experience in healthcare provider or behavioral health environments
- Experience integrating agile with ITIL / ITSM practices
- Experience in enterprise portfolio alignment or SPM environments
- SAFe, CSM, or similar certifications (practical experience prioritized over certification)
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Job Tags
Work at office, Remote work, Flexible hours